Support
Through Life Support
Racal Acoustics designs and manufactures robust products for harsh audio environments. Through-Life Support (TLS) solutions improve availability, extend service life and manage whole-life costs.
Support Solutions
Product design ownership ensures that Racal makes whole-life product decisions at the right time in the product lifecycle. From concept through to disposal, we deliver solutions to support your requirements.
Our product range is designed in-house using our UK based acoustic, mechanical, electronic and production engineering teams. From initial concept of requirements and technology, through prototyping and evaluation, to full rate manufacture, Racal owns and manages the complete design and development process. With user needs at the forefront of our decision-making processes, Through-Life Support (TLS) solutions are a key element to the design process. Reliability, sustainability and maintainability are key influencers to our design and support solution approach.
Our robust and reliable supply chain maintains flexibility of supply, with favourable lead-times and quantity breaks.
From a product family we are able to variant engineer and customise designs to meet customer interface and performance requirements.
Manufacture
UK-based manufacturing, augmented by overseas volume production capability.
Repairs
Repair capability to maintain your in-service products.
Parts
Quality Racal-approved spares and accessories.
Support
Parts and accessories
A comprehensive catalogue of parts, sub-assemblies, components and accessories are available for our product families, ranging from Level 1 user replacement items through to Level 3 components. Hygiene kits, including ear cushions, microphone mufflers, straps and comfort covers allow headsets to be hygienically transferred between users. Obsolete products can often be returned to service by repair under Return Merchandise Authorisation (RMA), using available parts and components from our supply chain.
Support
Repairs
User and maintainer repairs can be facilitated within your organisation and we can recommend Integrated Logistics Support (ILS) solutions to meet your repair capability. Level 3/OEM repairs are conducted in our UK repair facility which is fully equipped to test and repair down to sub-assembly and component level. Repair of obsolete products can be undertaken to extend service life. Follow our Return Material Authorisation (RMA) process to initiate repair activity.
Post Design Services (PDS)
Direct technical support to your repair and technical departments accelerates response time, ensures availability of your equipment and influences product development.
Technical authorship
To support customer-specific documentation needs, our technical documentation capability can work to develop documents using your specific format and terminology.
Obsolescence management
Active monitoring of the supply chain down to component level ensures we are able to manage obsolescence notices before it becomes a critical concern. This maintains through-life availability of product and parts.
Integration
Product compatibility and performance optimisation activities can be conducted by our field engineer at your location.
Support
Training
User training maximises awareness of product features and reinforces equipment husbandry, directly influencing survivability, sustainability and usability.
Maintainer training optimises product availability and reduces unserviceable downtime. We create customised user guides, technical manuals, repair leaflets, videos and animations.
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Our team is here to help and answer all your questions. We look forward to hearing from you.